At copypencil.pk, customer satisfaction is our top priority. While we ensure the best product quality, if you're not fully satisfied with your purchase, we offer a clear and simple return or exchange process.
🕒 Timeframe to Request Return or Exchange
- You must inform us within 4 to 5 days of receiving your order.
- Requests after this time will not be accepted.
- Returns must be initiated within 48 hours of complaint approval.
✅ Eligibility Criteria for Return or Exchange
- Item received is damaged, defective, incomplete, or incorrect.
- The product is unused and in original packaging with all tags, labels, and freebies.
- Order value is above Rs. 1000/-.
🎨 Non-Exchangeable/Non-Returnable Items
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Fine Arts products (once opened or damaged by customer).
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Custom or made-to-order items.
- Items marked as “final sale” or discounted clearance.
- Items without original tags, invoice, or packaging.
🔁 Step-by-Step Return or Exchange Process
- Contact us within 4–5 days via:
- Provide:
- Your Order Number
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Photos/videos of the faulty product
- Brief description of the issue
- Our team will review and guide you on the next steps.
🚚 Delivery & Shipping Charges
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If the error is from our side: We cover the return and re-shipment costs.
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If you request an exchange: You will pay the one-way return delivery cost. The exchanged item may have a new delivery fee.
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Refunds are not offered in cash. Only product exchange or store credit (valid for 90 days) is provided.
❌ Order Cancellation Policy
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Customer cancellation: Allowed only before shipment by contacting us via WhatsApp or phone.
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copypencil.pk reserves the right to cancel any order due to stock issues, pricing errors, or verification concerns. Customers will be notified promptly.
❓ Important Guidelines
- Unauthorized returns without prior approval will not be accepted.
- Exchange processing may take 5–7 business days after return is received.
- Store credits are valid for 90 days only.
📞 Need Assistance?
For queries or help:
Email: complaint@copypencil.pk
Call or WhatsApp: