Exchange/Return Policy

At copypencil.pk, customer satisfaction is our top priority. While we ensure the best product quality, if you're not fully satisfied with your purchase, we offer a clear and simple return or exchange process.

🕒 Timeframe to Request Return or Exchange

  • You must inform us within 4 to 5 days of receiving your order.
  • Requests after this time will not be accepted.
  • Returns must be initiated within 48 hours of complaint approval.

✅ Eligibility Criteria for Return or Exchange

  • Item received is damaged, defective, incomplete, or incorrect.
  • The product is unused and in original packaging with all tags, labels, and freebies.
  • Order value is above Rs. 1000/-.

🎨 Non-Exchangeable/Non-Returnable Items

  • Fine Arts products (once opened or damaged by customer).
  • Custom or made-to-order items.
  • Items marked as “final sale” or discounted clearance.
  • Items without original tags, invoice, or packaging.

🔁 Step-by-Step Return or Exchange Process

  1. Contact us within 4–5 days via:
  2. Provide:
    • Your Order Number
    • Photos/videos of the faulty product
    • Brief description of the issue
  3. Our team will review and guide you on the next steps.

🚚 Delivery & Shipping Charges

  • If the error is from our side: We cover the return and re-shipment costs.
  • If you request an exchange: You will pay the one-way return delivery cost. The exchanged item may have a new delivery fee.
  • Refunds are not offered in cash. Only product exchange or store credit (valid for 90 days) is provided.

❌ Order Cancellation Policy

  • Customer cancellation: Allowed only before shipment by contacting us via WhatsApp or phone.
  • copypencil.pk reserves the right to cancel any order due to stock issues, pricing errors, or verification concerns. Customers will be notified promptly.

❓ Important Guidelines

  • Unauthorized returns without prior approval will not be accepted.
  • Exchange processing may take 5–7 business days after return is received.
  • Store credits are valid for 90 days only.

📞 Need Assistance?

For queries or help:
Email: complaint@copypencil.pk
Call or WhatsApp:  +92-32-111-09221