Derwent Medical Pencil

Returns Policy

We accept returns for items that are defective or incorrect, provided the request is made within 7 days of delivery. Returned items must be unused, in their original packaging, and delivered back to our store address.

If you are returning a damaged item, you are required to provide video proof clearly showing the issue at the time of unboxing or receipt. Returns without video proof will not be accepted for damaged items.

Refunds will be issued after a thorough inspection of the returned items. Refunds are processed to the original payment method or may be issued as store credit, based on your preference.

Return shipping costs are non-refundable, except in cases where the return is due to an error on our part.

Shipping & Delivery Policy

We strive to process and deliver all orders promptly. Delivery times typically range from 3 to 5 working days, depending on your location and product availability.

Any applicable shipping charges will be clearly displayed at checkout prior to payment.

At CopyPencil.pk, our team works diligently from order confirmation to dispatch. In the event of any unexpected delays, we will actively investigate the issue and ensure your order is delivered as quickly and efficiently as possible.